Wednesday 11 May 2016

Taxi Tales (7) customer services

Public holiday, business is slow, weather is hot, most passengers are away on holiday are staying at home, clearing leave while spend time with their children. On this day afternoon I end up at Jurong point, picked up an middle age female passenger going back home at clementi avenue 5.

She started talking after I start off from the taxi rank towards commonwealth avenue.

"You know, I worked 20 years in the F&B industry, have faced all kind of customers. I know how to handle all sorts". She boasted.

"How do you handle a passenger who scolds you when you do not know the destination?"
answers: "Explains there are more than 5000 roads in Singapore, sorry I cannot remember all of them because I have a low EQ". She goes on to explained, "Once you mentioned your low EQ, at the same time you are also a new taxi driver. They will let you off the hook".

Thus there are taxi driver who will forever be telling passenger they are new.

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Picked up an couple in a Condo (30, north oak) at Woodlands new town going to MBFC tower 3. It was 9am, morning peak hour is ending soon. So I want to send them into CBD asap.

A major slow traffic on CTE, YCK to Balestier. Realize they are China national when they started asking me to switch lane. They will look out of the window trying to read the traffic flow, then ask me to switch to lane 1 or lane 3 whichever is faster. I refused, saying here is not China where Cars do not even respect the basic traffic rules of stopping at red light.

That get him jumping off the roof by shouting at me. Then he saw a few errant car drivers driving on the road shoulder. Then he asked to move on the road shoulder. Told him nicely they are for ambulance and fire engines to use during the jam, for emergency use only.

"I am the customer, I am going to be late. This has become an emergency for me. Now you can use the emergency lane. You are earning money, I am the paying passenger. You have to do this for me" In his words.

I kept my mouth shut. Drive as normal by repeating it is not safe to drive on the road shoulder. No point arguing.

He slammed the door very hard when getting off the Taxi.

Nothing he would have pay me could worth the trouble of a punctured tire or hitting an object on the road shoulder.